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My Route page appears blank (Doc ID 2947162.1)

Last updated on MAY 26, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.09 and later
Information in this document applies to any platform.

Symptoms

On : 23.A.00 version, Mobile Android

ACTUAL BEHAVIOR
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My Route screen does not load on the mobile device, (Samsung)

EXPECTED BEHAVIOR
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My Route screen should load on the mobile device

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to environment using the mobile app as user 
2. Click the My Route icon and blank screen appears
3. If you change the date to the previous day the map appears but if you change the date back to the current date, nothing will load or function properly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see their My Route page on the mobile app.

Changes

 

Cause

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