Item Details Not Fetched Searched by Item ID After Barcode Processor Configuration Changes
(Doc ID 2947333.1)
Last updated on MAY 26, 2023
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and laterInformation in this document applies to any platform.
Symptoms
On: 23.1 version, Operations & Maintenance
ACTUAL BEHAVIOR
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In PROD EICS, Item Details are not fetched when we type Item ID
In PROD EICS,
1. when we type item Id in the Item lookup screen, an error pops up that no records are available.
2. when we type item id in the Inventory adjustment screen, an error pops up that scanned items are not available
3. Issue can be replicated with all items, in all stores, and in STAGE instances as well
EXPECTED BEHAVIOR
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You should be able to see the Item Details
Steps to Reproduce:
1. login to EICS
2. item lookup > Enter any valid item id
3. error will pop up
4. navigate to the inventory adjustment screen
5. click create new Inv adj
6. type item id
7. error will pop up
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |