User Can Not See Himself On MAP Only From OFS App
(Doc ID 2948522.1)
Last updated on MAY 26, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.05 and laterInformation in this document applies to any platform.
Symptoms
On : 23.A.05 version, Maps
ACTUAL BEHAVIOR
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User cannot see their location on MAP within OFS mobile app.
User cannot see her location on the map. No one from the office can see her location.
EXPECTED BEHAVIOR
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User's location should appear on the mobile app map of the activity
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to mobile app
2. Select My Route> En Route
3. Select activity, in map section, user's gps location does not appear.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the technician's location when she is logged into the mobile app.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |