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What is causing Next Gen Help Desk Error: Could Not Find Active Meta Model When Clicking On The Helpdesk Requests Icon? (Doc ID 2949352.1)

Last updated on JUNE 13, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.01.0 version, Help Desk

Getting error about meta mode when clicking on the Helpdesk Requests icon

Error when clicking on the Helpdesk icon


ERROR
-----------------------
Error: Could not find active meta model

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Help Desk
2. Help Desk Requests
3. Error displayed "Could not find active meta model"

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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