My Oracle Support Banner

Search results improperly displayed (Doc ID 2949399.1)

Last updated on MAY 22, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.00 to 23.B.01
Information in this document applies to any platform.

Symptoms

On : 23.B.01 version, Search

ACTUAL BEHAVIOR
---------------
Unable to search properly in preview environment after 23B upgrade. Incorrect results displayed.

EXPECTED BEHAVIOR
-----------------------
Enter the activity ID, and the activity appears in the search results to click.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to environment 
2. Menu> Dispatch Console

3. In the Search bar, execute a search for an activity
4. An unrelated activity appears in the search results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for activities.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.