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Search results improperly displayed (Doc ID 2949399.1)

Last updated on JUNE 13, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.00 to 23.B.01
Information in this document applies to any platform.

Symptoms

On : 23.B.01 version, Search

ACTUAL BEHAVIOR
---------------
Unable to search properly in preview environment after 23B upgrade. Incorrect results displayed.

EXPECTED BEHAVIOR
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Enter the activity ID, and the activity appears in the search results to click.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to environment 
2. Menu> Dispatch Console

3. In the Search bar, execute a search for an activity
4. An unrelated activity appears in the search results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for activities.

Changes

 

Cause

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