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Product Redirect Link In Email Not Working As Expected - The User is Redirected to a 404 – Page Not Found. (Doc ID 2950169.1)

Last updated on MAY 01, 2024

Applies to:

Oracle Commerce Cloud Service - Version 23.1.1 and later
Information in this document applies to any platform.


Product redirect link in email is not working as expected.

In order placed email, field is used. When clicking on the product name, the user is redirected to a 404 – Page Not Found.

The issue can be reproduced at will with the following steps:
1. Access the Storefront URL and Place an Order Successfully.
2. Access the Order Confirmation Email received to the Inbox and click on the Product link from the Email.
3. A 404 Page Not Found error message is displayed as shown above.

The expected behavior is that when the user clicks on the product name, it should redirect to that particular Product Details Page (if the user is logged in) or login page (if the user is not logged in).


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