Nextgen HRHD: Agent List Page Is Empty Although They Have Tickets Assigned
(Doc ID 2950318.1)
Last updated on MAY 19, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Help Desk
Agents and employees are able to create Help desk tickets, but when logged in as Agents, they are not able to see any tickets in their queue in HRHD List page
Tickets are assigned to the correct queue and agents (Can be seen via reports)
STEPS
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The issue can be reproduced at will with the following steps:
Login to HRHD as Agent
Navigate to HelpDesk -> My Open Help Tickets
List is empty
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see any HRHD Request.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |