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Error: "Event Code: VTRAT-0395-3" When Opening Projects or Working in P6 (Doc ID 2950378.1)

Last updated on JUNE 09, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12.9.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 21.12.9.0 and later
Information in this document applies to any platform.

Symptoms

DESCRIPTION OF PROBLEM:
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When user is working in P6 or opening a project, they see the following error.

ERROR:
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Event code: VTRAT-0395-3
Description: TCVirtualTable.RefreshAppend:
TASKACTV: Access violation at address 0000000003202C81 in module 'PM.EXE'.
Read of address 0000000000000000

STEPS TO REPRODUCE:
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1. Log into P6 Pro.
2. Open project.
3. Error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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