My Oracle Support Banner

Filter Auto-Applies To Other Browser Tabs Since 23A (Doc ID 2951039.1)

Last updated on JUNE 27, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.A.00 to 23.B.05
Information in this document applies to any platform.


On : 23.A.14 version, Dispatch Console

Filter Auto-Applies to Other Screens Since 23A

Prior to 23A when we applied a filter on one browser window, it would retain on that browser window and we could leave any other browser windows already open either filter-free or with a different filter applied. When we log into one user account, and open multiple windows or sessions we are finding that a filter we apply to one window is automatically being applied to any additional windows we have opened even though we are NOT forcing a refresh on them. Something appears to have taken place since 23A was deployed to our PROD environment as this never was the case on previous versions. Now, in both cases, the windows will refresh automatically and take on the filter from our other browser window.

We would have one filter applied on one window and another filter applied on the other and they did not interchange or force themselves on either window. Similarly, we could have one filter applied on one window and no filter on the other window.

The issue can be reproduced at will with the following steps:
1. Open OFS, right click tab to duplicate tab
2. Click Menu> Dispatch Console> Select a bucket
3. Click View drop down
4. Select a filter and view list
5. On second browser tab, select same bucket and filter persists.

The issue has the following business impact:
This does not allow the admins/managers/dispatchers to have multiple browser windows open with different filters for quick reference and slows their process down by requiring them to re-select filters each time.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.