SIOCS RTVReq MPS Error "Vendor Return Cannot Be Modified" (Doc ID 2951153.1)

Last updated on MAY 24, 2023

Applies to:

Symptoms

SIOCS RTVReq MPS Error "Vendor Return cannot be modified"

Issue when cancelling an RTVReq created by RMS.
MPS RTVReq event fails to integrate with the error "Vendor Return cannot be modified. Return: % Status: APPROVED"

ERROR
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Vendor Return cannot be modified. Return: % Status: APPROVED


STEPS
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The issue can be reproduced at will with the following steps:
1. Create an RTV Request in RMS and approve it. (save and close)
2. Cancel the RTV in RMS, note that the status changes to 20 (CANCELLED).

Cause

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