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Merch Invoice Upload Stuck In NEW Status (Doc ID 2951197.1)

Last updated on MAY 25, 2023

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version NA and later
Information in this document applies to any platform.


Uploaded 2 march invoices and they are both showing a status of NEW.
Attempted to delete them, there is no error and they are not removed.
If look at Async jobs two jobs have completed and have a references which corresponds to the process id of the two uploads.

The issue can be reproduced at will with the following steps:
1) upload invoice
2) check async job status is complete
3) check invoice upload status
4) try and delete invoice upload.


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