OCI: Management Agent Upgrade Fails With "Failed to unpack agent software." (Doc ID 2951271.1)

Last updated on NOVEMBER 02, 2023

Applies to:

OCI Management Agent Service - Version N/A and later
Microsoft Windows x64 (64-bit)

OCI Management Agent Upgrade using Manual method, fails with errors below:

<PATH>\oracle.mgmt_agent.230427.2233.Windows-x86_64> installer.bat -u
64 bit Windows OS found.
Checking pre-requisites

Checking if C:\Users\mgmt_user\Desktop\oracle.mgmt_agent.230427.2233 directory exists
JAVA_HOME found at: C:\Program Files\Java\jdk1.8.0_321

Executing upgrade
Unpacking software zip
The system cannot find the path specified.
Failed to unpack agent software.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.