Collaboration API does not return the correct status after user went offline
(Doc ID 2951309.1)
Last updated on MAY 25, 2023
Applies to:
Oracle Fusion Cloud Field Service - Version 23.A.00 and laterInformation in this document applies to any platform.
Symptoms
On : 23.2.10, API
ACTUAL BEHAVIOR
---------------
Collaboration API should return offline when the user is not online
EXPECTED BEHAVIOR
-----------------------
Collaboration API(get addressBook) is returning online=true even when the resource is offline
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logged in OFS with
2. Execute get addressBook API and check the online field
3. Went to offline mode and re-execute the API
4. The results should be online=false
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot obtain the current status of their technicians
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |