When Attempting to Print A Document: [The print service is currently busy or unavailable.]
(Doc ID 2951792.1)
Last updated on DECEMBER 07, 2023
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 23 A Patch 2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to print a document through a print action the following error occurs in the UI, but print actions succeed on other quotes with no error.
The print service is currently busy or unavailable.
Further examination of the printserver_dd.log may show the following error stack
26 May 2023 12:04:03,514 [ERROR] com.bm.xchange.external.ApplicationManager.perform(ApplicationManager.java:84) - null
java.lang.reflect.InvocationTargetException: null
at sun.reflect.GeneratedMethodAccessor7.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_361]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_361]
at com.bm.xchange.external.ApplicationManager.perform(ApplicationManager.java:79) [classes/:?]
at com.bm.xchange.external.threads.WorkerThread.processData(WorkerThread.java:135) [classes/:?]
at com.bm.xchange.external.threads.WorkerThread.run(WorkerThread.java:106) [classes/:?]
Caused by: com.bm.xchange.bmlib.fo.BMConvertorException: Error in FO to PDF Conversion
at com.bm.xchange.bmlib.fo.AntennaHouse.getPDFFromFO(AntennaHouse.java:42) ~[classes/:?]
... 6 more
Caused by: jp.co.antenna.XfoJavaCtl.XfoException: PDF output error (3334).
Cannot import restricted PDF (with password etc.)
File name is : http://localhost:8080/servlet/ImageServer?spawningSess=873cce67ca7345d48404c3d96bd09e8e473b83c66479c5f1bcdb&file_id=140575640&file_type=cmAttachmentAttr
Changes
N/A
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |