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RPCS Partial Environment Outage (Doc ID 2951829.1)

Last updated on MAY 30, 2023

Applies to:

Oracle Retail Pricing Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

On: RPCS/RPM 19.3.014 version

The system has long load times and fails to load completely when executing a price inquiry. You can see the same thing when searching for clearance groups.


Steps to Reproduce
-----------------------
Price Inquiry
1. Navigate to Tasks > Price Inquiry
2. Enter the item number and today's date
3. Data fails to load

Clearance Group Search
1. Navigate to Tasks > Clearances > Manage Clearances
2. Enter Clearance Group Number
3. Search results fail to load

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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