Open Rates Are Not Populating In Report
(Doc ID 2951942.1)
Last updated on SEPTEMBER 04, 2023
Applies to:
Oracle Responsys Marketing Platform Cloud Service - Version 6X and laterInformation in this document applies to any platform.
Symptoms
Opens for Email Campaigns are not tracked and populated in Reports
The issue can be reproduced with the following steps:
1. Login to Responsys UI
2. Go to Campaigns >> Manage Campaigns>> Select Email Campaign
3. Validate and Launch Campaign
4. Emails are sent and end user opened email
5. Click on Live Report from Campaign Performance Metrics Dashboard
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |