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Open Rates Are Not Populating In Report (Doc ID 2951942.1)

Last updated on SEPTEMBER 04, 2023

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X and later
Information in this document applies to any platform.

Symptoms

Opens for Email Campaigns are not tracked and populated in Reports

The issue can be reproduced with the following steps:

1. Login to Responsys UI
2. Go to Campaigns >> Manage Campaigns>> Select Email Campaign 
3. Validate and Launch Campaign
4. Emails are sent and end user opened email 
5. Click on Live Report from Campaign Performance Metrics Dashboard 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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