BI Publisher Custom Report times out with Error
(Doc ID 2952387.1)
Last updated on MAY 31, 2023
Applies to:
Primavera Unifier Cloud Service - Version 21.12.10.0 and laterPrimavera Unifier - Version 21.12.9.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to run a Custom Report it is extremely slow, eventually timing out with the following error:
ERROR
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Error Code: [Random String]
An unexpected error has occurred, and the system cannot process your request.
Contact your System Administrator referencing this error code [Random String]
STEPS
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The issue can be reproduced at will with the following steps:
- Open the impacted Project.
- Attempt to run the impacted Custom Report.
- Observe the Custom Report hangs.
Cause
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In this Document
Symptoms |
Cause |
Solution |