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Error "Invalid username or password. Please try again" When Attempting to Login to Local Database (Doc ID 2953042.1)

Last updated on JUNE 02, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional local database,
the following error occurs.

ERROR
"Invalid username or password. Please try again"


STEPS
The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional.
  2. Select "Local" database alias.
  3. Enter username and password.
  4. Click "Connect".
  5. Error displayed.

Cause

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