Updates Done In Participant Assignments>Manage Direct Credit Rules Are Not Saved As Expected (Doc ID 2953060.1)

Last updated on JUNE 01, 2023

Applies to:

Symptoms

Issue for updating an existing Direct Credit Rule -

The user needs to remain selecting the record that is to be changed and click Save before making additional updates or navigating away from that record.

If the user clicks on another record before saving, the system will propagate the update/change to the newly highlighted record.

Incentive Manager

Navigation: Participant Assignments -> Manage Direct Credit Rules

Steps:
Created Hierarchy and Nodes -

Navigate: Participant Assignments -> Manage Direct Credit Rules


MyRule Level 1 Credit Hierarchy                  Rule Number 233201
         MyRule child Level 2 credit node         Rule Number 233202

MyRule2 Level 1 Credit Hierarchy               Rule Number 233203
         MyRule2 child Level 2 credit node       Rule Number 233204

MyRule3 no child nodes                              Rule Number 233205

MyRule4 Level1 Credit Hierarchy               Rule Number 233206
        MyRule4 Child1 Credit Node               Rule Number 233207

Then try to make changes -

Navigate: Participant Assignments -> Manage Direct Credit Rules

1) Choose record for    MyRule4 Level1 Credit Hierarchy     Rule Number 233206

2) Change the Name field to     MyRule4 Level1 Credit Hierarchy YR2023

3) Move to any other record such as the row for -   
  MyRule Level 1 Credit Hierarchy                  Rule Number 233201

The bottom of the page shows -
MyRule Level 1 Credit Hierarchy: Details
   The *Name field still shows  
          MyRule4 Level1 Credit Hierarchy YR2023
           And the Rule Number 233201

If you choose Save button then the Name 'MyRule Level 1 Credit Hierarchy' gets changed to 'MyRule4 Level1 Credit Hierarchy YR2023'      <----- This is NOT the expected record to updated when choose Save.

The changes expected were for record 'MyRule4 Level1 Credit Hierarchy' which should be changed to 'MyRule4 Level1 Credit Hierarchy YR2023'.

Changes

Cause

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