Unable to to Start or Stop Service "Ongoing Sync Key Reference View And /Or Identifier Type Not Found For MO(D1-SP) And External System (OUC2M)"
(Doc ID 2953262.1)
Last updated on JUNE 02, 2023
Applies to:
Oracle Utilities Customer Cloud Service - Version 22B and laterInformation in this document applies to any platform.
Symptoms
Unable to start or stop service, an error occurs. For example, users unable to create a new Service Agreement from Start/Stop page.
Error: Ongoing Sync Key reference View and/or Identifier Type Flag not found for MO (D1-SP) and External System (OUC2M).
Steps to Reproduce:
1. have a Premise with SP
2. Try to create a Service Agreement from Start Stop Page
This problem began after Hot Fix Release May 11, 2023 About Window: CCS 22B MP 8.11.1
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |