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Unable to to Start or Stop Service "Ongoing Sync Key Reference View And /Or Identifier Type Not Found For MO(D1-SP) And External System (OUC2M)" (Doc ID 2953262.1)

Last updated on JUNE 02, 2023

Applies to:

Oracle Utilities Customer Cloud Service - Version 22B and later
Information in this document applies to any platform.


Unable to start or stop service, an error occurs. For example, users unable to create a new Service Agreement from Start/Stop page. 

Error: Ongoing Sync Key reference View and/or Identifier Type Flag not found for MO (D1-SP) and External System (OUC2M).

Steps to Reproduce:
1. have a Premise with SP
2. Try to create a Service Agreement from Start Stop Page

This problem began after Hot Fix Release May 11, 2023 About Window: CCS 22B MP 8.11.1


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