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Outbound Message Failure ALREADY_SET on OFS not appearing on External System (Doc ID 2954150.1)

Last updated on JULY 03, 2023

Applies to:

Oracle Fusion Cloud Field Service - Version 23.B.02 and later
Information in this document applies to any platform.

Symptoms

On : 23.B.02 version, API

OFS error message appears for outbound messages sent to the external system.

For two activities, an error is occurring on Oracle Field Service (OFS), but there is no error reported on the external system.

ERROR
-----------------------
ALREADY_SET

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send message for activity to external system
2. Error appears on OFS
3. Error does not appear on external system

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
It is unknown why this error is occurring and we need to understand the impact.

Changes

 

Cause

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