HCM Oracle Digital Assistant: After Asking An Approval Question, For The Next HCM Question There Is Error "I Couldn't Connect To The Application. Please Try Again In A Few Moments." (Doc ID 2954237.1)

Last updated on JUNE 08, 2023

Applies to:

Symptoms

On standard FADigitalAssistant 23.04.20

ACTUAL BEHAVIOR
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1. User is asking the bot a question regarding approvals
ODA response: here are shown the information regarding approvals
and in the end of the response an option to end the conversation: "Done, to end the conversation"

2. User is saying "Done"

3. User is saying "my reports"

4. ODA response: "I couldn't connect to the application. Please try again in a few moments."


EXPECTED BEHAVIOR
-----------------------
1. User is asking the bot a question regarding approvals
ODA response: here are shown the information regarding approvals
and in the end of the response an option to end the conversation: "Done, to end the conversation"

2. User is saying "Done"

3. User is saying "my reports"

4. ODA response: here are shown the information regarding direct reports

Cause

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