Add Credit Card Page From Customer Screen Or Bill Management Does Not Display Cybersource Hosted Page
(Doc ID 2954812.1)
Last updated on JANUARY 18, 2024
Applies to:
Oracle Fusion Payments Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Process Receivables Payments
ACTUAL BEHAVIOR
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Add Credit Card Page does not redirect to Cybersource from Customer Screen or Bill Management
From Receivables, when user tries to add credit card details either from Customer page or Bill Management, create Credit Card screen does not load.
EXPECTED BEHAVIOR
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Expect to see Cybersource hosted page to enter credit card details
STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Bill Management
2. Select an invoice and click pay
3. In Credit card dropdown, select Add Card to add new card
4. No Cybersource hosted popup is displayed
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |