Scheduler Configuration Issue In Quota Based Assignment Integration From B2B Service To OFS.
(Doc ID 2954957.1)
Last updated on FEBRUARY 01, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, CX Integration
Scheduler Configuration issue in Quota Based Assignment Integration from B2B Service to OFS.
Issue:- Customer is getting a error while creating an Work Order with quota based assignment integration from B2B Service to OFS Side.
Steps to reproduce:-
1. Open SR
2. Click on Work Order
3. Create a Work Order
4. Select Work Order Type
5. Click on "Requested"
Error msg pops up.
Goal:- Customer need to create work order by quota based assignment booking for activity creation on OFS side.
Impact:-
1. They are not able to create activity from B2B to OFS
2. Not able to create subsequent follow-up activity from OFS side as well( when they disable scheduler configuration on Manage Service to Oracle Field Service Integration )
ERROR
-----------------------
SVC-5295235
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |