My Oracle Support Banner

Error 'Sign-On Policy Denies Access' When Oracle Support Attempts to Access Cloud Hosted Environments (Doc ID 2956581.1)

Last updated on JUNE 21, 2023

Applies to:

Primavera Unifier Cloud Service - Version 22.1 and later
Information in this document applies to any platform.

Symptoms

When Oracle Support attempts to access a Cloud Hosted environment the following error occurs:

ERROR
-----------------------

'Sign-on policy denies access'.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Attempt to sign-in.
  2. Observe the error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.