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Customer Order Reserved Bucket Is Gets Negative (Doc ID 2956646.1)

Last updated on JUNE 22, 2023

Applies to:

Oracle Retail Store Operations Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

In SIOCS customer order cancel allows the greater than the reserved stock. So because of this behavior, the customer order reserved bucket(QUANTITY_CUSTOMER_RESERVE) gets negative and isn't possible to undo this value.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1-Reserver 24 units of the item using the webservice POSTransaction, transaction_code->ORDER_NEW,   ->customer order reserved bucket: 24
2-Dispatch 12 units of the item using the webservice POSTransaction, transaction_code->ORDER_FULFILL   ->customer order reserved bucket: 12
3-Cancel 24 units of the item using the webservice POSTransaction, transaction_code->ORDER_CANCEL   ->customer order reserved bucket: -12


Cause

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In this Document
Symptoms
Cause
Solution
References


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