Getting Remote Region Error When Saving Sales Task Template
(Doc ID 2957244.1)
Last updated on MARCH 28, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Opportunities
Error Creating Task In Manage Sales Task Templates
In Manage Sales Task Templates
Create a new Template - ok
Create a new Task, fill fields of Task and press "OK".
Error appears
ERROR
-----------------------
"Unable to retrieve content. Additional information for "Remote Region error #x":
The Manage Sales Task Templates task couldn't be called. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.."
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
In Manage Sales Task Templates
Create a new Template - ok
Create a new Task, fill fields of Task and press "OK".
Then Error appears as below:
"Unable to retrieve content. Additional information for "Remote Region error #x":
The Manage Sales Task Templates task couldn't be called. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk.."
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Create Sales Task template
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |