Clearance Resets Shows Wrong Price in Item Lookup
(Doc ID 2957254.1)
Last updated on JUNE 26, 2023
Applies to:
Oracle Retail Store Operations Cloud Service - Version NA and laterInformation in this document applies to any platform.
Symptoms
On : 23.1, Operations & Maintenance
ACTUAL BEHAVIOR
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When an item/location is on Clearance, SIOCS is showing the Clearance Price Type and the Clearance Price in Item Lookup as expected.
When a Clearance Reset is sent from RPCS, it reaches the ITEM_PRICE table but the Item Lookup is showing the wrong price - it keeps showing the Price Type as Clearance and the Clearance Price, not the new/regular price after the Clearance Reset.
Note: On the Item Detail Report, the Price is shown correctly.
EXPECTED BEHAVIOR
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The Reset indicator in the payload is 1 so it should add an end date to the existing Clearance according to the Admin Guide (https://docs.oracle.com/en/industries/retail/store-inventory-op-cloud/23.1.201.0/reiag/batches.htm#GUID-14B420BE-EBF4-447B-88E6-5E9BC6FBEB9A)..)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |