Fusion Global Human Resources :Transfer Approval Transaction Failed With "Error caused by SOA component or the underlying HWF configuration or a Supervisor hierarchy setup issue" (Doc ID 2957435.1)

Last updated on JUNE 29, 2023

Applies to:

Symptoms

When attempting to do a Transfer, Approvals it's failing with an error

ERROR

Error caused by SOA component or the underlying HWF configuration or a Supervisor hierarchy setup issue.

Type : Supervisor Hierarchy
Configuration
Action Type : Approval required
Start with : HierarchyBuilder.getPrincipal(GetManager("LINE_MANAGER",Task.payload.Worker's Proposed Assignment.result.Assignment Supervisor),GetManagerAssignmentId("LINE_MANAGER",Task.payload.Worker's Proposed Assignment.result.Assignment Supervisor),null,"LINE_MANAGER")
Level : 2
Top participant : HierarchyBuilder.getManagerOfHierarchyPrincipal("supervisory",HierarchyBuilder.getManager("supervisory",GetManager("LINE_MANAGER",Task.payload.Worker's Proposed Assignment.result.Assignment Supervisor),GetManagerAssignmentId("LINE_MANAGER",Task.payload.Worker's Proposed Assignment.result.Assignment Supervisor),null,"LINE_MANAGER"))
Values :
Start with : <person number>
Top participant : <person number>
Approval chain : <person number>, <person number>

STEPS

The issue can be reproduced at will with the following steps:
1. My Client Groups > Quick Actions > Show More > Transfer

Cause

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