Oracle Fusion Recruiting Cloud: While Setting up Two Way Email Messaging as Part of Recruiting Booster an Error Occurs: 'The connection to the mailbox isn't successful because of this error: AUTHENTICATE failed... (IRC-1590935)' (Doc ID 2958107.1)

Last updated on JUNE 28, 2023

Applies to:

Symptoms

Problem:

When setting up Two-Way Email Communications for Recruiting Booster an error occurs after clicking Check Connection:

Steps:

1. Go to Setup and Maintenance > Recruiting and Candidate Experience > Recruiting and Candidate Experience Management > Messaging Configuration
2. Click Add
3. Enter a name a description
4. For Authentication Type select OAuth
5. Enter the rest of the required information
6. Click Check Connection
7. An error occurs:  The connection to the mailbox isn't successful because of this error: AUTHENTICATE failed.. (IRC-1590935)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.