VPN Returns The Same SKU Multiple Times
(Doc ID 2958549.1)
Last updated on JULY 24, 2023
Applies to:
Oracle Retail Store Operations Cloud Service - Version 22.1 to 23.1 [Release 22.1 to 23.1]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
In SOCS item lookup (and across other screens) scanning a VPN for an item with multiple suppliers/countries returns the same SKU multiple times.
EXPECTED BEHAVIOR
-----------------------
The system should find all item instances associated to the VPN scanned
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Set up data as follows:
SUPPLIER_ITEM
ITEM_ID SUPPLIER_ID VENDOR_PRODUCT_NUMBER
--------------------------------------------------------------------------------------------------------------------------------------
200029293 22707 6617643
200029293 22805 6617643
200085333 22805 6617643
200085333 22707 6617643
WES_06617643 22707 6617643
WES_06617643 22805 6617643
--------------------------------------------------------------------------------------------------------------------------------------
SUPPLIER
ID STATUS LOCALE_COUNTRY
-----------------------------------------------------------------------------
22707 A US
22805 A US
---------------------------------------------------------------------------------
1. Log into SOCS
2. Open Item lookup in SOCS
3. Enter the VPN 6617643 of the item
BUSINESS IMPACT
-----------------------
Due to this issue, users cannot identify items.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |