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Wrong Template Is Downloading When Using " Order Download From Staging " Option. (Doc ID 2958686.1)

Last updated on JUNE 30, 2023

Applies to:

Oracle Retail Merchandising Foundation Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

ERROR
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Wrong template is downloading when using " Order Download from Staging " option.


STEPS
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The issue can be reproduced at will with the following steps:

1.Download order from staging
2.Downloaded file is wrong
3.It has blank template related to Diff's.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot download correct template

Cause

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In this Document
Symptoms
Cause
Solution
References


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