Oracle Fusion Recruiting Cloud: 23B Internal Candidates: Banner - Preferred Communication Channel (Doc ID 2959222.1)

Last updated on JULY 25, 2023

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Problem:

Internal Candidates are not receiving any email updates. whenever a message needs to be sent.

The following error message is presented under Candidate profile > Messages tab:

"The candidate can't receive any emails because email isn't set as their preferred communication channel."

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In this Document

Symptoms

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