Under Analytics, Assets And Contents were not fetching records (Doc ID 2959348.1)

Last updated on JULY 06, 2023

Applies to:

Symptoms

On : NA version, Conversations - DOCS

Users are navigating to below path for fetching the records - Analytics-->Assets and Contents

Trying to get the "Total number of Assets by Month Wise". it was not giving "Assets Added" details nor "Storage Used (MB)" for any months (example: for Mar'2023)

Sometimes, there won't be any result after user chose "Assets and Content" from Analytics. After many attempts of refresh or next day attempt, sometimes it opens, but it's not giving "Assets Added" details nor "Storage Used (MB)" for any months (example: for Mar'2023)

Tried refreshing, waited for long time, but analytics was not giving the proper details.


ERROR
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Analytics-->Assets and Content-->Not fetching records


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot fetch Analytics report.

Cause

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