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How To Create RMA Order in Source System OM Module Based on Actual Fulfillment Quantity and Rejected Quantity in OTM Shipment? (Doc ID 2959585.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


Sometimes, it happens that customer did not accept the all quantities/items being delivered to them through a Shipment. It could be due to various reasons like - defective/damaged/missing parts products etc.

In such cases, some business needs to place a Return (RMA) Order in their Source System's Order Management module to complete the material transaction and invoice preparation.


Is there any Out-of-the-Box interface through which OTM can triggers the RMA Order creation in Source System's OM Module?


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