My Oracle Support Banner

OCI Identity Cloud Service (IDCS) - Unable To Authenticate Using Oracle Single Sign-On 'Oracle Identity Cloud Service can't authenticate the user account. Contact your system administrator.' (Doc ID 2959891.1)

Last updated on JANUARY 09, 2024

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.


In order to authenticate to the tenancy use Oracle Single Sign-On.

After logging using the Single Sign-On it will redirect back to the Oracle Cloud Infrastructure with the below error:

Other users from the tenant are able to login normally using SSO (Single Sign-On)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.