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"Request Info" Button Does Not Work on the Invoice Approval Notification Received by Email - INFO_REQUEST_MAILTOURL (Doc ID 2959898.1)

Last updated on JULY 06, 2023

Applies to:

Oracle Fusion Payables Cloud Service - Version and later
Information in this document applies to any platform.


"Request info" button does not work on the invoice approval notification received by email.

The user tried to click on the "Request info" button on the email notification for invoice approval, but he has received the following error message:

"Microsoft Outlook does not recognize "INFO_REQUEST_MAILTOURL""

 "Microsoft Outlook does not recognize "INFO_REQUEST_MAILTOURL""

The issue can be reproduced at will with the following steps:
1. Sent invoice for approval
2. Receive email notification
3. Click in "Request info" button


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