DEPENDENT DCL IS NOT GETTING AUTO POPULATED WHEN PARENT DCL IS REMOVED AND SELECTED AGAIN
(Doc ID 2960915.1)
Last updated on FEBRUARY 01, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Service Request
ACTUAL BEHAVIOR
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Bill To Site field is not populating or no value
We are encountering an issue where the Bill To Site field is not populating or no value when updating an service request then removing the bill to site and account, then adding the same account.
Environment: xxxxxxxxxx
Steps to replicate:
1. Open an existing service request. example: 0000017031
2. Remove bill to site. example: ***_4570938
3. Remove the acount. example: *** OUTDOORS INC
4. Add the same account. example: *** OUTDOORS INC
5. Issue encountered. The bill to site did not auto populate. The bill to site has no value.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |