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Error: "Unable to process QR Code" After Scanning a QR Code to Access Unifier Mobile App (Doc ID 2961348.1)

Last updated on JULY 14, 2023

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in to Unifier App by scanning a  QR code using the QR scanner on the sign-in page, the following error occurs.

ERROR

"Unable to process QR code"

When using the device's camera to scan the QR code, the device is forwarded to the proper URL.

STEPS

  1. The issue can be reproduced at will with the following steps:
  2. Using an iPhone or Android, open the Unifier App sign-in page.
  3. Select the QR code scanner option on the sign in page.
  4. Scan a QR code.
  5. Receive the error noted above.
  6. Use the normal camera function on the device to scan the QR code.
  7. The device will be forwarded to the correct URL.

Cause

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In this Document
Symptoms
Cause
Solution
References


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