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VBCS is not Opening And Running Highly Slow. (Doc ID 2961386.1)

Last updated on JULY 18, 2023

Applies to:

Visual Builder Studio - Version 23.07.0 and later
Information in this document applies to any platform.

Symptoms

VBCS instance is not loading on all the browsers and it throws 502/504 errors after some time.  Application connects with BYODB which is having the issue.

When you check on browser console  log has the following.

 

You see messages in your browser's log files like:

"[Client UUID: ffa0c5e4-2a9c-48b4-843a-9e65872fffe2][ECID Headers: Not present] : [APPLICATION LIST ERROR] Internal Server Error - Connection to external tenant database failed. Check if your database is up and running. IO Error: Mismatch with the server cert DN., connect lapse 5 ms., Authentication lapse 0 ms."

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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