How To Populate Primary Point Of Contacts AOR (Area of Responsibility) Details In Help Desk SR Details Page? (Doc ID 2962157.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

On : 11.13.23.04.0 version, Service Request

How To Populate Primary Point Of Contacts AOR (Area of Responsibility) Details In Help Desk SR Details Page?

In the SR details page HRHD team needs to see the AOR details , how can we get this information details populate in SR page after SR creation?

Example - If they have HR Business Partner (AOR - for a specific state/ Department) then in SR details page it should be populate.

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