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SIOCS Does Not Show Customer Information (Doc ID 2962221.1)

Last updated on JULY 24, 2023

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and later
Information in this document applies to any platform.


SIOCS does not show customer information.

On the Customer Order screen the Customer Popup does not show any information that was integrated in SIOCS (via XML), there is also no information on the address table for Customer Orders.

Should be displayed as in Fig 12-10 of the SOCS user guide

The issue can be reproduced at will with the following steps:
1. Create a customer order
2. Check the customer information

Due to this issue, users cannot see customer details.


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