HRHelpDesk SkilBlank Pop-out Page When You Click The Link To Help Desk Ticket From Digital Assistant
(Doc ID 2962786.1)
Last updated on FEBRUARY 01, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.01.0 and laterInformation in this document applies to any platform.
Symptoms
On 11.13.23.01.0 (23A)
When using the HR Help Desk skill (Digital Assistant), newly created service request (blank pop up that never loads SR details)
-- Expected Behavior
expect pop up to display SR Details
-- Steps
The issue can be reproduced at will with the following steps:
1) Login to Oracle as employee and click the digital assistant icon:
2) Click the delivered button to Create a Help Desk request:
3) Enter details for request and click Create:
4) Click link for newly created Service Request (blank pop up that never loads)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |