Cannot Enter An 11 Digit Phone Number When Creating/Editing A Contact
(Doc ID 2963338.1)
Last updated on AUGUST 08, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Some countries have both 10 or 11 digit phone numbers. When entering an 11 digit phone number for a contact in Brasil the last number is truncated when saving.
EXPECTED BEHAVIOR
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Expect to be able to enter the full 11 digits
STEPS
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The issue can be reproduced at will with the following steps:
1. Edit a contact
2. Select country code for Brazil
3. Enter a 11 digit number.
4. The last digit is cut off and does not get saved
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |