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Some Users Are Getting An Error When Publishing Initiative: Couldn't publish Initiative (Doc ID 2963630.1)

Last updated on SEPTEMBER 08, 2023

Applies to:

Oracle Fusion Digital Experience for Communications - Launch Experience - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to publish an initiative some users are getting the following error.

ERROR
-----------------------
Couldn't publish Initiative. Contact your help desk.

In the browser's network log the following errors are seen

Status code 500:  Internal server error

code
"fabric-100"
message
"Error invoking endpoint http://routingms.dx-system.svc.cluster.local/api/02/productCatalogManagement/v1/publishJob"
reason
"Server encountered an internal error"
referenceError
""

-----------------------
The issue can be reproduced at will with the following steps:
1.Create an initiative
2. Attempt to publish the initiative
3. Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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