How can the fields of a child record (1:1 relationship with the SR) can be made available as system variables in Smart Text (Doc ID 2964099.1)

Last updated on JUNE 13, 2024

Applies to:

Goal

Our business users have presented a use case to us where they would like the fields of a child record (1:1 relationship with the SR) available as system variables. How are we able to change the drop down from Service request to the child object or is there another way to achieve this?
 

Solution

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