Unable To Create Standard Service Contract In Enterprise Contracts For Already Shipped Serial Numbers
(Doc ID 2964513.1)
Last updated on AUGUST 21, 2023
Applies to:
Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.04.0 version, Service Contract
ACTUAL BEHAVIOR
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For serial numbers which are already shipped and Installed Based asset is created, Standard Warranty Service Contract did not get created.
EXPECTED BEHAVIOR
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Standard Warranty Service Contract must be generated for included warranties for already shipped serial numbers.
STEPS
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The issue can be reproduced at will with the following steps:
- Navigate to Enterprise Contracts.
- Click on Tasks -> Manage Assets.
- Search for a range of serial numbers.
- In the results, click on the Asset Number.
- Verify that the shipment date has passed.
- Open the Contracts tab.
- Verify that there is no active contracts.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |