Fusion Benefits: Rates for Critical Illness Spouse Plan Not Populating for Some Employees
(Doc ID 2965270.1)
Last updated on JANUARY 16, 2024
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
The Critical Illness Spouse rates are missing for some employees.
EXPECTED BEHAVIOR
-----------------------
Expect the Critical Illness Spouse rates to be displayed.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Benefits Administration > Enrollment.
2. Search for and select an enrolled employee who has an eligible spouse contact.
3. Evaluate a life event that allows for enrollment.
4. Enroll in the Critical Illness Spouse plan.
No rates are populated.
This issue only occurs for employees whose spouse age is between 25-29.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |