Fusion Benefits: Rates for Critical Illness Spouse Plan Not Populating for Some Employees
(Doc ID 2965270.1)
Last updated on JANUARY 16, 2024
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.23.04.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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The Critical Illness Spouse rates are missing for some employees.
EXPECTED BEHAVIOR
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Expect the Critical Illness Spouse rates to be displayed.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Benefits Administration > Enrollment.
2. Search for and select an enrolled employee who has an eligible spouse contact.
3. Evaluate a life event that allows for enrollment.
4. Enroll in the Critical Illness Spouse plan.
No rates are populated.
This issue only occurs for employees whose spouse age is between 25-29.
Cause
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In this Document
Symptoms |
Cause |
Solution |