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FA:SCM:SERVICE LOGISTICS Getting "SR Line query is returning null" Error While Attempting to Create an Order From the Service Request Line (Doc ID 2966462.1)

Last updated on NOVEMBER 03, 2023

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.23.04.0 and later
Information in this document applies to any platform.

Symptoms

The user is getting an error message while clicking the Order button on the Service Request Part Details Tab.

ERROR
-----------------------
SR Line query is returning null




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Service > Service Requests > Select the SR

2. Click on Parts Order Deep Link

3. Highlight the Requirement Line and Select Order

4. See the error: “SR Line query is returning null”

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to create the Sales Order in Order Management.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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