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Unable to Login after Patching New HelpConfig.json (Doc ID 2968294.1)

Last updated on AUGUST 23, 2023

Applies to:

Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

After uploading an incorrectly formatted helpConfig.json, users are no longer able to login and thus cannot fix the problem. The error might be something like this (depending on the issue): Unexpected char 124 at (line no=1, column no=1, offset=0).

Cause

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